Shipping Policy

Packages are generally dispatched within 1 or 2 days after receipt of payment and are shipped via Speed Services, Aramex, DHL or FEDEX with tracking. Signatures are compulsory and the buyer must make them self available at the time of delivery. If you prefer your own courier / shipping company, please contact us before purchasing.

Shipping can be grouped and a discount can be applied to the total purchase. This may only apply to three or more products purchased in one transaction and not separate transactions.

On certain products a handling charge may be incurred. This will be communicated to the buyer before purchase on the product listing page.

Great care is taken in handling and shipping of goods. Goods are packaged with reasonable amount of packaging. Goods must be inspected by the buyer at the time of receipt / delivery in the presence of the courier agent delivering the goods as to ascertain if any damages have occurred during transit.

Bank delays / Strikes, Public holidays will definitely delay shipping. Please take this into consideration when purchasing.

Although items may be in Stock, unforeseen problems may arise e.g physical stock may vary from system stock counts. If these problems occur the buyer will be immediately notified. Refunds will be processed if stock cannot be sourced within a reasonable time frame or buyer requires it.

Guarantee / Warranty

1. Products carry a 1, 3, 6 or 12 month warranty, which are stated at time of purchase.

2. Certain products e.g. Regulators, Electric / Electronic parts do not carry any warranty.

3. Whilst the goods are under warranty, strikes, Acts of GOD are NOT covered. Please do not return  these  types of warranty claims as you will incur unnecessary costs.